Extreme Screen Prints is looking for an employee who is highly organized and has great time management and computer skills to assist in communication with our customers. The responsibilities of a customer service representative consist of but are not limited to the following:
- Guiding each customer through the ordering experience from start to finish, communicating in a timely manner via phone and email
- Work with multiple customers on a day-to-day basis, juggling multiple tasks simultaneously and efficiently
- Learn complex ink/print technicalities and communicate that knowledge with customers throughout the order process.
- Listening to customer's needs and using learned knowledge to help guide the customer to the best product for their needs
- Collect and confirm customer’s art details accurately (high-resolution files, print locations, art dimensions, ink colors, etc)
- Provide customers with accurate quotes/invoices and continue to follow up with the customers until the order is shipped and received
- Enter data accurately into multiple spreadsheets and CRMs, ensuring that all details are clearly communicated to our Production Team
Requirements:
- Familiarity with computer softwares such as the Adobe Suite and Google applications: Advanced knowledge of Photoshop, Illustrator, and Google Sheets
- Love for helping others and is an all-around empathetic, charismatic person
- Ability to take initiative and problem solve
- A team player who enjoys working with others to accomplish goals
- Strong leadership qualities
- Enjoys a fast moving environment where tasks are different everyday
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Monday to Friday
Education:
Experience:
- Adobe Illustrator: 2 years (Preferred)
- Adobe Photoshop: 2 years (Preferred)
License/Certification:
- Driver's License (Required)
Shift availability:
Work Location: In person
